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About Accident Hire Car

About Us

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The UK’s First Choice Non-Fault Accident Hire Car Provider

Accident Hire Car provide temporary replacement vehicles after non fault car accidents and full vehicle damage claim services.

We have been providing service directly to the public and supporting independent car insurance broker services with their courtesy car and vehicle damage claim requirements for 20 years. Our service is provided at no cost to divers or their insurance company as all costs are recovered directly from the at-fault driver’s insurance company.

Nationwide Service

Our service is offered nationwide to any UK driver involved in a non fault car accident with another insured vehicle.

Like For Like Accident Car Hire Service

Our accident hire car service ensures drivers receive the correct ‘like for like’ hire vehicle after their accident. They keep the courtesy hire car until their vehicle damage claim is settled.

Vehicle Claims Service

We also provide non fault vehicle damage claim services recovering the vehicle damage repair cost or the write off value directly from the at-fault driver’s insurance company. This service is provided at no cost to you or your insurance company.

ACH Customer Service Team

Our team have been providing post-accident car hire and vehicle claim services for over 20 years. With our wealth of experience, we process non-fault vehicle damage claims and vehicle hire requests efficiently and effectively.

Helping UK Drivers After Non Fault Car Accidents

We work to take the stress from our clients, through our proactive vehicle claim management process we ensure there are no delays on route to claiming settlement.

To find out more about how we can help please contact a member of our team.

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About Our Service

Accident Hire Car has been providing courtesy hire car and vehicle damage claim services throughout the for over 20 years.

During this time we have developed an efficient vehicle claim processing system ensuring our customer’s vehicle damage claims are progressed in an effective efficient manner. 

Our Accident Car Hire & Vehicle Claims Process

The process is built around providing insurers with all the information required at the earliest opportunity to enable their settlement of the claim. For example, we ensure vehicle inspections are carried out within 48 hours of our instruction. Upon report completion the vehicle owner agrees to the content of the report, the report is submitted directly to the liable third party insurer to request settlement. 

The result of our efficient approach to vehicle damage claims ensures liable parties are positioned to be settled as quickly as possible. The benefit of our time focused process is a reduced courtesy hire vehicle times, this reduces all associated vehicle hire costs and vehicle storage. These factors combined reduce the cost of claims to insurers, enable the customer’s vehicles to be authorised for repair quickly, and write off values to be recovered and settle without delay. 

Our process also gives the liable insurance company control over cost exposure as they have all the required information to settle claims quickly. This results in cost savings to insurers which ultimately benefit everyone.

accident hire car our team

Our People

Our teams are fully trained in their field, from our customer’s service team, transport and logistics teams, to vehicle claims recoveries, our ethos is founded on efficiency. Our teams work together to ensure that our of our customers experience a seamless, yet personalised vehicle claim process together with the write courtesy hire car whilst their vehicle is off the road.

Like for like courtesy car after accident

Our Hire Car & Courtesy Vehicle Fleet

Our post-accident car hire and courtesy vehicle fleet is stationed at hub sites throughout the UK. This is to ensure both speed and efficiency of vehicle delivery directly to our customers home address. We also work with a closed network of partner vehicle providers to enhance our combined service offering to our mutual customers. This strategic offering results in our ability to provide a true ‘like for like’ or even ‘badge for badge’ courtesy hire car or post-accident hire car service throughout the UK. 

This is often an essential condition for our vehicle main dealer trade network. Our focus when supporting their customers is the consistency of brand and providing the right courtesy hire vehicle.

Our combined fleet continually updates, ensuring our dedicated non-fault accident car hire fleet of vehicles are mostly kept within 12 months of age. 

With vehicles types ranging from small standard group vehicles and vans to luxury prestige and high-performance vehicles, even motorcycles and specialist commercial vehicles. Whatever the customer requirement we endeavour to provide the correct vehicle type directly to the customer.

accident hire car sustainability

Sustainability 

One of our major focuses in recent years has been upon our services environmental impact, and most importantly how to improve it. A key and perhaps obvious action was looking at our fleet procurement, purchasing fuel-efficient vehicles has made a major positive step forward. This has included the introduction of hybrid fueled vehicles, and more recently the introduction of fully electric vehicles. This has not only been good your our sustainability ambitions but also proved popular with many customers who often get to experience their first use of a non conventionally fueled vehicle through their choice of courtesy hire vehicle.

We have also been early adopters of new IT and communications technology enabling reduced staff member commuting and other efficiency opportunities for our Accident Hire Car team. 

Looking to the future we remain committed to our sustainability ambitions and continue to explore ways to improve our service through sustainable means.

Accident Hire Car

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What we do

Accident Hire Car provide customers with a courtesy hire car after their non fault car accident. We endeavour to supply the courtesy hire vehicle on the same day as the request is made. The vehicle type is confirmed before delivery and customers are given a selection of vehicles to choose from ensuring suitability. 

Full National Service

The service covers the whole of the UK and is open 24 hours a day. It’s a non fault only service provided at no cost to any UK driver involved in a non fault car accident with another correctly insured vehicle on a UK road or publicly accessible space. We carry out pre-service checks to ensure the suitability of the service. We also provide a no-cost vehicle damage claim as an alternative to customers claiming via their insurance.

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